Last Updated: June 22, 2026

myPOS (“myPOS,” “we,” “us,” or “our”) operates the website https://mypos.pk/ and provides Point of Sale (POS) software solutions for retail, restaurant, salon, laundry, tailoring, and other businesses across Pakistan, including offline desktop applications, cloud-based reporting, mobile applications, and FBR (Federal Board of Revenue) digital invoicing integration.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our POS software, download our applications, or interact with us as a customer, reseller, or partner. By using our website or software, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide to Us

  • Contact and enquiry information: name, business name, phone number, email address, and message details submitted through our contact form, quote request form, or WhatsApp/phone enquiries.
  • Account and business information: when you purchase, download, or activate myPOS software (RetailPro, RestroPro, SalonPro, LaundryPro, TailorPro, etc.), we may collect your business name, contact details, license/activation information, and billing details.
  • Support and ticketing data: information you submit through our Support or Tickets pages, including issue descriptions, screenshots, and contact details.
  • Reseller/partner information: business registration details, contact information, and communications if you apply for or participate in our Reseller program.

b) Information Collected Through Use of the Software

myPOS software is used by businesses to manage their own sales, inventory, and customers. As part of this functionality, the software may process:

  • Sales transactions, inventory, stock movement, and supplier records entered by the business using the software.
  • Customer records that our business clients (the “Account Holder”) choose to store within myPOS, such as customer names, contact numbers, and Debit/Credit ledger history, for the purpose of operating their own point-of-sale system.
  • Employee management data entered by the Account Holder, such as employee names, access levels, and activity logs within the system.
  • FBR Digital Invoicing data, where applicable, including invoice details transmitted to FBR’s POS integration system in compliance with Pakistani tax regulations.

Important note on roles: Where myPOS software is used by a business to store its own customers’ or employees’ data, that business acts as the data controller for that information, and myPOS acts as a data processor/service provider, processing such data only to provide the software’s functionality, as instructed by the Account Holder. If you are an end-customer of a business using myPOS (e.g., a customer of a restaurant or salon using our software), please refer to that business’s own privacy policy regarding their use of your data.

c) Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, pages visited, time spent on the site, and referring URLs, collected through standard web server logs and analytics tools.
  • Cookies and similar technologies: used to remember preferences, understand site usage, and improve performance (see Section 5 below).
  • Software diagnostic data: where applicable, basic technical information (e.g., software version, error logs) may be collected from desktop or mobile applications to help us provide support and improve stability.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries, quote requests, and support tickets.
  • Provide, activate, and maintain our POS software and related services.
  • Process FBR digital invoicing integration as required by applicable tax regulations.
  • Communicate with you about updates, new features, billing, or service-related notices.
  • Improve our website, software, and customer support based on usage patterns and feedback.
  • Manage our reseller program and partner relationships.
  • Comply with legal obligations, including tax, accounting, and regulatory requirements in Pakistan.
  • Send occasional marketing communications about our products (only where you have not opted out).

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share information with:

  • Service providers: hosting providers, payment processors, SMS/email gateway providers (e.g., for customer SMS/email features within the software), and IT support contractors, who process information on our behalf and under confidentiality obligations.
  • FBR and relevant government authorities: where required for tax compliance through FBR POS/Digital Invoicing integration.
  • Business partners and resellers: in connection with the sale, deployment, or support of myPOS software, where necessary to fulfill your order or request.
  • Legal and regulatory authorities: where required by law, court order, or to protect our legal rights, the safety of our users, or to investigate fraud or security issues.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to confidentiality protections.

We do not share your information with third parties for their own independent marketing purposes without your consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. This includes access controls, encrypted connections where applicable, and restricted access to customer and business data stored within our systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Account Holders using myPOS software are responsible for maintaining the security of their own login credentials, user access levels, and local device security, as the software includes configurable employee/user access controls.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve site functionality.
  • Analyze website traffic and usage patterns (e.g., via analytics tools).
  • Support advertising and remarketing where applicable.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website but will not affect your ability to use myPOS software.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide ongoing services and support to you.
  • Comply with legal, tax, and regulatory obligations under Pakistani law (including FBR record-keeping requirements).
  • Resolve disputes and enforce our agreements.

Business and transaction data stored within myPOS software by an Account Holder is retained according to that business’s own data retention practices, subject to the software’s storage configuration (offline database, cloud sync, etc.).

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal/regulatory record-keeping obligations.
  • Withdraw consent to marketing communications at any time.
  • Object to certain processing of your information.

To exercise any of these rights, please contact us using the details in Section 10. If you are an end-customer of a business using myPOS software, please contact that business directly, as they control their own customer records.

8. Children’s Privacy

Our website and software are intended for business use and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child’s information has been collected, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites (such as our reseller partners, social media pages, or payment providers). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, software features, or legal requirements. The “Last Updated” date at the top of this page will indicate when changes were made. Continued use of our website or software after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

myPOS Website: https://mypos.pk/ Phone / WhatsApp: +92 322 476 5528 Contact Page: https://mypos.pk/contact/